Ensuring the health and safety of our guests and staff is our top priority. The following measures, guidelines and code of conduct apply for the winter season 2020/2021 in accordance with the COVID-19 regulations introduced by the Austrian Federal Government. These rules and actions are for the wellbeing of our guests and staff. We will continuously assess and adjust them as circumstances require.
Measures & general information
n accordance with the current regulations introduced by the Austrian Federal Government, cable cars are classified as a mode of public transport and are therefore subject to public transport regulations. Therefore, the following measures and guidelines apply:
- Wearing of a FFP2 mask is mandatory in the queuing area, in boarding and alighting areas, and when riding all forms of cable car (including cable car cabins/gondolas, chairlifts, rope lifts/t-bar lifts and magic carpets/conveyor belts) as well as in all enclosed spaces and in any areas where it is not possible to comply with minimum social distancing regulations. FFP2 and FFP3 masks with an exhalation valve are not permitted, as they do not protect your surroundings.
FFP2 masks can be purchased for € 3.00 at all ticket counters.
- Arrangements in boarding areas: We will arrange queuing areas in a way that avoid groups of people standing close together wherever possible.
- Minimum social distance: The legal requirement to maintain a social distance of 1 meter from other people does not apply in cable car cabins/gondolas, on chairlifts and in all other lift facilities
- Maximum occupancy: The capacity in the closed cable car cabins / gondolas with weather protection bubbles will be reduced by 50% due to legal requirements. It is not necessary to reduce the maximum number of people permitted on facilities without weather protection bublles (chairlifts, cable cars, T-bar lifts, rope lifts, magic carpets/conveyor belts). Please note: Wearing a FFPS mask is mandatory!
- Disinfection measures: We ventilate o ur cable car cabins/gondolas and regularly disinfect them using cold fogging machines. We also regularly clean and disinfect all public areas.
- Hand hygiene: We have installed numerous hand disinfection stations throughout our cable car facilities
- Journey times: None of our cable cars have a journey time of more than 10 minutes
- Customer contact: Staff who come in direct contact with customers always wear face coverings.
- Cashless payments: All of our ticket counters accept cashless payments.
- Information in the skiing area: Information is provided on numerous info screens, posters, etc. throughout the skiing area.
Please respect our COVID-19 safety measures. We will adjust these measures as needed and in accordance with any changes in the law or regulations issued by the Austrian Federal Government. By taking these necessary precautions, you are protecting yourself, other guests and our staff. Thank you for your cooperation!
Staying safe in the skiing area
We ask guests to act responsibly and use common sense in the skiing area and in public areas so that everyone stays safe and can enjoy themselves. Please follow the measures listed below order to protect yourself and others:
Mouth and nose protection (MNP)
Wearing a FFP2 mask* without without an exhalation valve is mandatory in the following areas:
- around ticket counter
- in queuing areas, boarding areas, alighting areas, and throughout the journey on all cable cars & ski lifts
- outdoors in the skiing area where it is not possible to maintain the minimum social distance of 1 meter
- in all enclosed spaces
- *Mask requirements:
- from 14 years: FFP2 mask is mandatory
- 6 - 13 years: MNP (face covering / protective mask) is mandatory
- until 5 years: no MNP required
Minimum social distance
- Please observe the legal minimum social distance of 1 meter from people not in your party
- In cable car cabins/gondolas, on chairlifts and at all other lift facilities, maintaining the minimum social distance of 1 meter from other people is not a legal requirement
Practice good hygiene
- Please observe general hygiene rules such as regularly washing your hands
- Do not shake hands when greeting others
- If you need to sneeze or cough, do so into the crook of your arm or into a tissue
- We have installed numerous hand disinfection stations throughout our cable car facilitiesPlease observe general hygiene rules such as regularly washing your hands
Ventilate where possible
- We take care to make sure there is sufficient ventilation in cable car cabins/gondolas and in buildings
- To assist us, please open the windows of cable car cabins/gondolas during your journey where possible
If you don’t feel well, don’t ski
- If you are experiencing any symptoms of illness, stay at home or at your accommodation
- Contact the local health authorities by dialling 1450 for further advice (diagnostic clarification)
Allgemein
- Follow instructions: Please follow any health recommendations and all instructions issued by our staff
- Install the “Stopp Corona” app: We recommend that guests install the Austrian Federal Government’s “Stopp Corona” app, which functions anonymously
- By acting responsibly, you protect yourself and everyone else
Please respect our COVID-19 safety measures. We will adjust these measures as needed and in accordance with any changes in the law or regulations issued by the Austrian Federal Government. By taking these necessary precautions, you are protecting yourself, other guests and our staff. Thank you for your cooperation
FAQs: Important questions & answers
Where do I need to wear a mouth and nose protection (MNP) - FFP2 mask?
Wearing a FFP2 mask is mandatory in the queuing area, in boarding and alighting areas, and when riding all forms of cable car (including cable car cabins/gondolas, chairlifts, rope lifts/T-bar lifts and magic carpets), in all enclosed spaces and in areas where it is not possible to comply with minimum social distancing regulations.
What counts as a MNP mask?
Wearing of a FFP2 mask is mandatory without exception.
What arrangements are in place in queuing areas?
We will arrange queuing areas in a way that avoid groups of people standing close together wherever possible. Wearing a mouth and nose protection (MNP) with an FFP2 mask is mandatory in all queuing areas.
How many guests are allowed in cable cars and gondolas?
The capacity in the closed cable car cabins / gondolas with weather protection bubble will be reduced by 50% due to regulatory requirements. It is not necessary to reduce the maximum number of people permitted on chairlifts without weather protection bubble, cabins, T-bar lifts and magic carpets. Please note: Wearing a FFP2 mask is mandatory! We regularly disinfect cable car cabins/gondolas.
What arrangements are in place regarding face masks when using chairlifts, T-bar lifts and magic carpets? FFP2 mask!
Wearing a mouth and nose protection (MNP) with an FFP2 mask is mandatory both in queuing areas and while using the lift facilities.
Are gondolas/cabins ventilated during transport?
We take care to make sure there is sufficient ventilation in cable car cabins/gondolas and in buildings. Cabins are ventilated as effectively as possible when in operation. Please ventilate your cabin during your journey by opening the windows.
What arrangements are in place for enclosed spaces?
Wearing a mouth and nose protection (MNP) mask is mandatory and the minimum social distance of 1 metre must be observed in enclosed spaces.
Where is disinfectant available?
We have provided disinfectant dispensers at numerous points in cable car buildings.
WCs in the ski area?
Overview of the toilet facilities in the ski area in the panorama map (PDF) - PDF-Download »
What measures are in place for cable car staff who have contact with customers?
All staff who have direct contact with customers either wear a face covering (protective mask) or are physically separated from guests by specific protective arrangements (i.e. perspex shields).
What regulations are in place for restaurants in the mountains?
Separate regulations are in place for restaurants (including those up in the mountains). These regulations are published [in German only] at www.sichere-gastfreundschaft.at and are implemented by each establishment.

Federal Ministry Republic of Austria

Upper Austrian Tourist Board
